BACK TO BASE SECURITY ALARM

24 HOUR BACK-TO-BASE

MONITORING

Linking your security system to our monitoring centre completes your overall security solution. Whether you are at home, work or away, you can be at ease knowing that someone is monitoring your premises 24/7.

A 24-hour monitoring service provides you the reassurance that you will be notified if an alarm is activated. Our control room staff will respond immediately in accordance with your monitoring instructions.

Comprehensive response when your alarm activates

A back-to-base security alarm is a deterrent and a live response system. When an alarm is triggered, our team will act according to your pre-set instructions. This may include calling the keyholder, alerting emergency services or dispatching a guard response team. You won’t need to check your phone or guess whether someone is handling the situation; we already are.

Every response is based on your agreed-upon procedures, so there are no delays or confusion. You stay in control while we handle the critical first steps.

GPRS MONITORING

GPRS monitoring uses a Telstra + Optus 4G sender/receiver standalone unit that connects to the monitoring centre via the mobile phone network. This system ‘polls’ 12 hourly, meaning that the system confirms with the control room every 12 hours that all systems are functional; no longer is the alarm panel using the landline to make a call at your expense to the monitoring centre to verify its status. Higher polling rates are also available. A GPRS system cannot be interfered with by a potential intruder from outside the building, meaning an intruder would have to enter and set off the alarm before they could have any access to the device – by this time, the alarm would have alerted the control room of the breach.

In summary, a much more secure option than landline-based monitoring. Now that the NBN rollout is completed, monitoring an alarm system via a telephone line is redundant. The GPRS unit will be provided with a Telstra SIM and an Optus SIM In the event one network crashes, the other SIM will still allow the unit to communicate with the monitoring centre.

Secure monitoring for homes, businesses and government sites

Our back-to-base security alarm services are designed for commercial, government and residential clients across New South Wales, Victoria, Queensland and South Australia. Whether you manage a multi-site enterprise or want protection for a private property, we provide the same level of diligence and response.

Our team monitors intrusions, panic alarms, fire panels, duress activations and system tampering. If your system supports it, we can also monitor low battery alerts, temperature sensors or zone bypass events.

Who’s behind the monitoring

Every signal received at our monitoring centre is reviewed by trained, security-licensed professionals. Red Handed Security only uses control rooms that meet strict industry standards and operate 24/7, 365 days a year. Our operators work with clear protocols, use secure communications and maintain real-time visibility into each connected system.

This ensures your back-to-base security alarm is more than just automated alerts. It’s a monitored line to experienced personnel who are ready to act.

We partner only with licensed control rooms that meet strict response time and audit standards, giving you assurance that every incident is handled efficiently, accurately and in full compliance with Australian security regulations. This ensures your back-to-base security alarm is more than just an alert. It’s a direct line to experienced personnel ready to act.

A smarter alternative to self-monitoring

While app-based alerts can notify you of a problem, they leave the next move in your hands. A back-to-base security alarm ensures someone is always available to respond, even if you miss a notification or can’t be reached. With dual-SIM GPRS systems and no reliance on landlines, we help protect you from power outages, tampering or NBN disruptions.

Get protected with Red Handed Security

Choose a monitoring provider with a proven record and tailored systems built for Australian conditions. Red Handed Security delivers serious protection through reliable, end-to-end solutions that give you confidence 24/7.